Although I'm now employed, I used to be Jobcentre "stock". The experience was sometimes so unpleasant, I became radicalised. However, I acknowledge that some of the staff are wonderful. In this blog, I pick up on apparent malpractice and try to find evidence either way.
One technique is to ask the DWP to send me guidance designed to prevent the malpractice and also any research they’ve done to detect it.